Our Mission:
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TwoExtend is led by Adam Usajewicz and a management team of highly-experienced, like-minded business people who share an enthusiasm for improving processes and providing their client's customers with outstanding service. TwoEXtend has the knowledge and ability to assist our clients with the development of product and pricing strategies that will help grow top and bottom lines. TwoEXtend is geared to help retailers increase service contract program revenue and profits by increasing sales and reducing program-related expenses.
The management team brings their experiences and expertise from the Speciality Insurance Industry. Previously, Adam was responsible for all Marketing and New Product development activities for both warranty and creditor at one of Canada’s largest insurance providers of outsourced ESC programs. Adam’s work includes strategic research studies for Canada’s largest consumer electronics retailer. Adam also has an extensive background in the implementation of Marketing programs and the development of products in the Capital Markets arena.
Other skills within the management team include strategic planning and vendor management. Team members have developed new programs and enhancements to existing programs that improved the Customer Experience driving increased sales and profit. They have designed and delivered cost cutting and risk adverse vendor initiatives.
We are unique because we are able to leverage and direct the best service providers in the industry thereby tailoring our program offerings in a cost effective approach for our clients. We expedite solutions – we partner to extend our expertise. We pride ourselves in not being lumped in with the large insurance companies and are interested in servicing our clients regardless of their size.
TwoExtend has partnered with Canada’s largest service/repair manufacturers warranty provider for consumer electronics in order to deliver outstanding programs to their clients.
We surround our clients with their own personal success team in the management of Extended Service Contract programs.