SafeGuard Plus (SG+) Overview

Coverage Period
Safeguard Protection Plan Plus is available in configurations that begin immediately after the purchase and go up to five years in total depending on the product type.   The first year of the plan utilizes the manufacturers standard warranty but may also include surge protection as well as technical support.

Safeguard Protection Plan Plus is a customizable offering to Dealers for protection of New consumer products.  Dealers utilize a quick and easy web browser application to sell and register service contracts for their customers.   The plan leverages TwoEXtend’s  extensive knowledge of product reliability, claims management,  as well as our expedited repair capabilities through either the Dealer’s own shop or our own  80,000 square foot state of the art facility in Vaughan.

Delivering the Program For Your Customers
The plan can be delivered to your  customer through a variety of methods.  For independent dealers our web based solutions allows for a quick and straight forward capture of customer information at the POS to facilitate the sale of the plan. 

For large retail chains and buying groups    we integrate with your existing systems, either in the near real time exchange of information or  in a more traditional nightly  transfer of data.

STANDARD FEATURES IN EVERY PROGRAM

Surge Protection protects the product from brownouts or spikes.

Contracts are generated at the POS and are customized to the product and particulars of the Dealers plan.  Customers can also request that the contract be e-mailed to them for retention.  

Contract Valet is a customer focused online facility that allows customers to securely login to their account and view the terms and conditions associated with all items containing service contracts they have purchased through our system regardless of the retailer. 

Refundable to 30 days from the date of purchase of the plan.

Depot or Dealer Drop Off to facilitate faster turn around on the repair for the product.  Consumers register claim and are provided with a claims authorization and location for drop off and pick up of their product.

No Deductibles the cost of the repair (including labour, parts and any shipping) is covered by the program. Your customers do not have any additional financial obligations in getting the item repaired.

Guaranteed Turn Around once received at our repair facility the product will be examined and if the part is within our stock will be repaired within seventy two hours and available for pickup.  If the part is not available we will contact you in twenty four hours and provide you with an estimate of the  repair date.

Claims Submission allows customers to directly submit a claim that immediately determines the validity of the claim and if warranted approves it. Customers may also call our customer service center if they have questions on the status of their claim.

Underwriting
The program is underwritten through several independent institutions to maximize its long term viability.

Transferable
The contract that the consumer purchases under the program can be transferred to another person.

Benefits to You the Dealer

• Increase your product margins and help boost your overall profitability.  Through our flex option, you customize the program to set the features, the retail price and your profits.


• Facilitate Consumer Peace of Mind as TwoEXtend increases consumers’ willingness to buy the Extended  Service Contracts with its provision for underwriting and long term viability. Consumers are comforted by knowing it is not just you the independent retailer backing the obligation there is a third party whose service obligation continues.


• A Total Solution Program that includes sales training, marketing, setting targets, performance monitoring and sales incentives. Achieving higher sales of Extended Service contracts each month by a few percent has a drastic effect on revenue and ultimately profits.


• Eliminating your risk of paying claims in future years.  Our in-depth industry knowledge and detailed actuarial analysis facilitates proper reserving for claims in future years.


• You can elect to continue to perform authorized repairs as our service provider or utilize our in-house capabilities, leveraging one of Canada’s largest in warranty repair facilities.


• Customer Centric claims process inspiring customers to return to you to purchase. 

CUSTOMIZABLE PROGRAM

Dealers may elect to customize the plan to their specific market and their customers needs.  That’s the beauty of the Safeguard Protection Plan  - its not just a cookie cutter solution that everyone else has – its unique to your particular business.

The following are additional add-on features to the Standard Features to create a bundled offering  or you can elect to sell features a extra premium offerings.  Here are a few (the entire suite of additional features will be discussed with you when we customize your specific plan)

• Replacement  Programs (for low cost items)
• Accidental Damage
• Data Storage, Virus Protections, Theft Prevention and Recover Services
• Handling Options:

• Dealer Drop Off
• Reverse Logistics (box shipped, label generation, tracking etc.)
• Drop off at Repair Depot
• Courier Pickup

•  Bulb Replacement
• Accessories Replacement