Delivering the Program For Your Customers
The plan can be delivered to your customer through a variety of methods. For independent dealers our web based solutions allows for a quick and straight forward capture of customer information at the POS to facilitate the sale of the plan.
STANDARD FEATURES IN EVERY PROGRAM
Surge Protection protects the product from brownouts or spikes.
Contracts are generated at the POS and are customized to the product and particulars of the Dealers plan. Customers can also request that the contract be e-mailed to them for retention.
Contract Valet is a customer focused online facility that allows customers to securely login to their account and view the terms and conditions associated with all items containing service contracts they have purchased through our system regardless of the retailer.
Refundable to 30 days from the date of purchase of the plan.
Depot or Dealer Drop Off to facilitate faster turn around on the repair for the product. Consumers register claims and are provided with a claims authorization and location for drop off and pick up of their product.
No Deductibles the cost of the repair (including labour, parts and any shipping) is covered by the program. Your customers do not have any additional financial obligations in getting the item repaired.
Guaranteed Turn Around once received at our repair facility the product will be examined and if the part is within our stock will be repaired within seventy two hours and available for pickup. If the part is not available we will contact you in twenty four hours and provide you with an estimate of the repair date.
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Claims Submission allows customers to directly submit a claim that immediately determines the validity of the claim and if warranted approves it. Customers may also call our customer service center if they have questions on the status of their claim.
Underwriting
The program is underwritten through several independent institutions to maximize its long term viability.
Coverage Period
Safeguard Protection Plan Renew is available in configurations that begin immediately after 90 days (usually the standard vendor warranty) for and additional 9 months.
Benefits to You the Dealer
- Increase your product margins and help boost your over all profitability. Through our flex option, you customize the program to set the features, the retail price and your profits.
- Increase Product Sales as potential customers will give more consideration to the worthiness of the product when an extended service plan is offered.
- Facilitate Consumer Peace of Mind as customers are looking for extend services offered beyond the vendor.
- Eliminating your risk of paying claims in future years. Our in-depth industry knowledge and detailed actuarial analysis facilitates proper reserving for claims in future years.
- You can elect to continue to perform authorized repairs as our service provider or utilize our in-house capabilities, leveraging one of Canada’s largest in warranty repair facilities.
- Customer Centric claims process inspiring customers to return to you to purchase.
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