Reverse Logistics

Our process focuses on the development and implementation of a custom-designed process to enable direct customer contact by TwoEXtend and its agents for any issues arising during the product support/repair process. This will enables our customers to more proactively and effectively manage the overall customer service experience.

In order to improve the return rates and cycle times for RMA's, we employ a process that utilizes custom designed software that enables us to more effectively track and retrieve defective inventory directly from your customers. Improving levels of returns reduces the burden to supply new products