Service Network Management

We have extensive experience in managing Canadian service providers. As part of our management services we continually evaluate and monitor r quality, service and rates from our Canadian service providers. We have developed a professional Service Network Management capability to seek out, recruit, negotiate with and audit our national service providers.

The Service Network Management team is responsible for a wide range of provider control functions encompassing:

Active Service Provider Recruiting
Regular onsite Operational Reviews
Service Provider Relationship Management
Total Program Management

You can expect the following from our service providers:

Always have available the necessary tools and equipment to complete a service call successfully;
Prompt and courteous when dealing with customers;
Respond to service calls in vehicles which are well-maintained and insured;

We maintain a service network management team that are responsible for:

The expansion of our service network;
Negotiating competitive rates;
Ensuring high quality through:

On-site audits
Quality service questionnaires sent to customers